FAQs
Q: How do we determine our lead-time, and can it ever be adjusted?
A: Our lead-time fluctuates based on the number of orders currently in production and availability of materials. If you have a rush or specific install deadline, we will always see what we can do to accomidate you.
Q: CAN THE DROP BE ALTERED ON THE SITE OF INSTALLATION?
A: No, all of the hanging rods must be built to specific lengths in our shop.
Q: DO WE EVER HAVE ANY LAMPS IN BACK-STOCK?
A: The lamps we have in stock are located on our 2-3 weeks page. Items that can be expedited can be found here. If you do not see what you need on these pages please contact us.
Q: HOW DO YOU SHIP?
A: We ship with UPS or Fed Ex (depending on the size of the shipment). We can also bill 3rd party upon request.
Q: ARE ALL OF YOUR LAMPS UL CERTIFIED?
A: The large majority of our fixtures are UL listed and UL Canadian listed. Consult each products description to confirm.
Q: WHICH LAMPS ARE UL WET CERTIFIED?
A: The sconces here can have UL Wet certification for an addtional fee.
Q: WHAT IS THE MINIMUM OVERALL DROP FOR PENDANTS? CAN THEY BE FLUSH MOUNTED?
A: Each pendant has a specific minimum OAD (furnished on request). The standard minimum length is the depth of the fixture plus 4 inches. If the pendant needs to be closer to the cieling please inquire. There are different ways to pull them closer to the ceiling depending on each homes requirements.
Q: DO YOU CONSIDER CUSTOM REQUESTS?
A: Absolutely, whether it’s a size change or a new design, we always do our best to accommodate special requests. Please call to inquire.
Q: WHAT IS A DOWNLIGHT FOR?
A: The downlight is halogen or LED bulb, which is mounted at the bottom of a pendant. This feature is used to help spotlight or illuminate an object directly below a pendant (such as a dining table). The downlights are wired for a separate circuit.
Q: WHAT IS THE MAXIMUM WATTAGE BULB I CAN USE IN MY LAMPS?
A: Our lamps are certified for 60 watts per socket. If you need more illumination we reccomend using 2700k LED bulbs.
Q: CAN I USE LED BULBS?
A: Yes, We recommend 2700 deg or warm white and dimmable bulbs. LED Bulbs may be purchased with your fixture.
Q: HOW CAN I HIDE THE VIEW OF THE BULBS FROM THE TOP OF THE LAMP?
A: We offer a feature called a ‘diffuser’; this helps hide the bulbs when viewing from above.
Q: WHAT IS OAD?
A: Overall Drop: The total distance from the ceiling to the very bottom of the pendant.cuit.
Q: CAN THE LAMPS BE INSTALLED ON A SLOPED CEILING?
A: Yes. Please advise the degree of the slope.
Q: WHAT IS A DOWNLIGHT FOR?
A: The downlight is halogen or LED bulb, which is mounted at the bottom of a pendant. This feature is used to help spotlight or illuminate an object directly below a pendant (such as a dining table). The downlights are wired for a separate circuit.
Q: CAN I VISIT THE HILLIARD STUDIO?
A: Yes! Please give us a call to make an appointment. (707)-826-1545