Terms & Conditions


All prices shown are FOB. Factory, Arcata, California. Prices and specifications are subject to change without notice.


All orders require a 50% deposit enclosed with a purchase order to initiate production. Balance is payable prior to shipment. Rush orders must be paid in full in advance.


All orders will be acknowledged by Lamps By Hilliard in writing. Any orders with missing or incorrect information will be rescheduled for production upon receipt of corrected and completed information. Please examine acknowledgement carefully. If there are discrepancies notify Lamps By Hilliard in writing immediately.


Acknowledged orders may be changed by mutual agreement only. All changes must be requested in writing and are subject to approval. Order changes may be subject to price and schedule adjustments, handling and/or cancellation charges as appropriate. Changed orders may not be accepted once order is in production.


Orders cannot be cancelled without the written permission from Lamps By Hilliard. Orders already in production are subject to cancellation. All orders acknowledged but cancelled prior to production are subject to a 25% cancellation charge.


Orders will be shipped UPS Ground for orders within the Western United States. For destinations outside the western area, UPS Three Day Select will be used. For orders above size or weight restrictions of UPS, alternate carriers will be used.


Lamps By Hilliard is not responsible for any damage which occurs in transit or storage. It is the customer’s responsibility to examine product upon receipt. If there is any loss or damage, canceled or otherwise, please notify the freight carrier as well as Lamps By Hilliard. For shipments made by a common carrier, claims for damage must be made directly to the carrier. In the event of UPS damage, inspection must be filed within 10 days of receipt of merchandise.


No returned merchandise will be accepted without prior written authorization from Lamps By Hilliard. Merchandise may be returned only with Lamps By Hilliard’s written consent and shipping instructions. Returned merchandise must be insured and packed with the same packing materials originally employed. All related transportation costs shall be prepaid by the buyer. Authorized returns are subject to a 25% return charge.


Three year product guarantee to the purchaser: Lamps By Hilliard warrants to the purchaser, for three years only, from the date of purchase, that it’s work is free from defects in material and workmanship. Lamps By Hilliard’s obligation is expressly limited to repair or replacement, without charge, only after prior written authorization has been granted. The warranty shall not apply to products which have been altered or repaired outside Lamps By Hilliard’s shop or without Hilliard’s knowledge and does not apply to the surface finish of the bronze or other metal parts. This warranty is in lieu of all other warranties, expressed or implied, and without limiting the generality of the forgoing phrase, excludes any implied warranty of merchantability. Also, there are no warranties which extend beyond the description of the product on the company’s literature setting forth the terms of sale.


This agreement is the only agreement between parties hereto. Any prior of contemporaneous agreements, if any, oral or written, are hereby superseded.


Any and all disputes associated with this agreement and the merchandise shall be resolved in the County of Humboldt, State of California, and according to said laws and jurisdiction.